Refund Policy
Refund Policy
At Kreain.shop, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward and hassle-free refund process. Please review the details of our Refund Policy below to understand how we handle returns and refunds.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The product must be unused, unopened, and in its original packaging.
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You must request a refund within 30 days of receiving your order.
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Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
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Products that have been opened, used, or damaged after delivery.
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Items that are not in their original condition or packaging.
3. How to Request a Refund
To initiate a refund, please follow these steps:
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Contact our customer support team at [support@kreain.shop] within 30 days of receiving your order. Provide your order number and a brief explanation of the reason for the refund request.
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Once your request is approved, we will provide instructions on how to return the product.
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Package the item securely in its original packaging and include all accessories or documentation.
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Ship the item to the address provided by our team. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item shipped).
4. Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will gladly replace the item or issue a refund at no additional cost to you. In some cases, we may require photographic evidence of the issue to assist with your claim.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order on our website.
7. Questions or Concerns?
If you have any questions about our Refund Policy or need assistance with a return, please contact our customer support team at [support@kreain.shop]. We’re here to help!
Thank you for shopping with Kreain.shop. We value your trust and are committed to providing you with a seamless and satisfying shopping experience.
— The Kreain Team